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Q: I am having problems lighting my Urban Fire - The pilot light is not releasing any gas and will not light. What is the problem?
A: The pilot needs to be replaced. Please click here to purchase the part.
Q: How can I become Urban Fire dealer?
A: Please click here to download our PDF form.
Q: Where do I register my product?
A: Please download the registration form fill it out, and send it to info@urbanfire.ca